سياسة الاستبدال والإسترجاع

In order to satisfy the customers of Sadal Store, and without prejudice to the statutory warranty provisions and the agreement, the consumer has the right to replace the product within seven days from the date of receiving the order. No replacement request is accepted after this period. To accept the replacement, the product must be in its original condition, completely intact, unused, and the consumer must not have gained any benefit from it. Sadal Store reserves the right to examine and inspect the product before approving the replacement to ensure its safety. The consumer bears the shipping costs if requesting a replacement, and in the case of international replacement, the consumer bears all shipping costs and the return of the product to the shipping company. If there is a manufacturing defect or error in the product by Sadal Store, the consumer is compensated or the product is replaced without any additional costs. The consumer does not have the right to replace the product in the following cases: if the product was manufactured or prepared based on a special request from the consumer or according to specific specifications, excluding products that contain a defect or that violate the agreed specifications. If the product has been used, opened, or its packaging damaged in a way that prevents resale. If a defect appears in the product due to misuse or storage by the consumer. Return Policy The consumer has the right to cancel the contract and return the product within seven days from the date of receiving the order, without prejudice to the statutory warranty provisions and the agreement. No return request is accepted after this period. To accept the return, the product must be in its original condition, intact, unused, and the consumer must not have gained any benefit from it. Sadal Store reserves the right to inspect the product before approving the return process. The consumer bears all costs associated with the return process, and in the case of international return, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there is a manufacturing defect or error in the product by Sadal Store, the amount is refunded or the consumer is fully compensated without any additional costs. The consumer does not have the right to return the product in the following cases: if the product was manufactured or prepared based on a specific request from the consumer or according to specific specifications, excluding defective products or those that violate the specifications. If the product has been used, opened, or is unfit for resale. If a defect appears in the product due to misuse or storage by the consumer. If the contract involves providing services such as transportation, accommodation, or catering.